Shipping Returns Policy
FREIGHT
For consumer orders over $100 we offer FREE shipping. If your order is less than $100, your freight will be a flat fee of $12.00 using standard shipping. You can also choose Express Shipping at a rate of $15.00 at checkout.
CHRISTMAS DELIVERY DATES (updated for Dec 2023)
- Order by 15 December for interstate (QLD, NSW, SA, TAS) delivery by Christmas.
- WA customers ordering after 13 December may wish to use our Express Shipping option to ensure delivery for Christmas.
- Express Delivery is recommended for all orders placed after Dec 15.
For Wholesale / Retail trade orders your freight will be a flat rate of $40 regardless of the volume of order as we use courier services to provide timely deliveries around Australia.
Freight is calculated and applied to your cart before payment and dispatch. In-stock items usually ship within 2-3 business days. If you place an order that contains both “out of stock” and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock - this will incur a second FREIGHT charge.
If you DO NOT want to split the shipment, please let us know via email prior to placing your order so we can process it as one FREIGHT charge once all the products are in our Melbourne warehouse.
Once your order has shipped, we will send you an email with a tracking link.
If you do not receive your order within 7 working days of your dispatch email, please email hello@pataralife.com.au so we can investigate and resolve the issue.
Please be aware that domestic freight congestion can sometimes be the cause for slow arrival of goods and once a product is shipped from our warehouse, arrival times are often out of our control.
PRODUCT AVAILABILITY
All our styles on our website are available if stated with stock levels. If an item is marked “out of stock”, we can still process orders but it will mean a longer waiting period as we custom make our garments and towels in Turkey based on demand.
This waiting period for “out of stock” orders could take up to 8-10 weeks taking into consideration production and shipping timelines. Please email hello@pataralife.com.au if you would like to receive further information on out of stock items and are looking to place a bulk order.
Once products are received into our stock in our Melbourne warehouse, your backorder will be dispatched to you forthwith if payment was received in full at the time of your order. If there is an outstanding balance on the order, your products will be dispatched once the balance of payment has been received.
RETURNS & EXCHANGES POLICY
We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return for whatever reason.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@pataralife.com.au. Items sent to us without first requesting a return will not be accepted.
If your return request is accepted, we’ll send you a return shipping label.
Please note that returns will need to be sent to the following address with your order number:
Patara Life c/o Virago, 1/51 Grange Road, Cheltenham, VICTORIA, 3192
For all returns, you will be responsible for the return postage. Patara Life is not liable for the loss of an item being returned so we recommend that you return it using registered mail.
You can always contact us for any return question at hello@pataralife.com.au
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pataralife.com.au
Please note some of our garments and towels may have colour variations due to hand dyed yarn that is used in different order batches - this is not considered a fault.
Sale items are not returnable or refundable.
ORDER CHANGES AND CANCELLATIONS
Please ensure all details are correct as all orders are final and cannot be cancelled once the order has been confirmed for dispatch.